Frequently Asked Questions – FAQs

The most frequently asked questions about Ilevia products, software and app features, technical support and training.

1. Is there a demo of the Ilevia supervision system?

Yes, we have created a demo so you can try the user experience of Ilevia supervision. You can try it by following this link.

2. Is it possible to perform tests on the Ilevia system before placing an order?

Yes, it is possible to perform tests using the free version of the Ilevia software for virtual machine and Raspberry Pi. More information here.

3. Does the free version of the Ilevia software have any limitations for testing?

The free version of the Ilevia software has no functional limitations. However, software runtime is limited to 168 hours.

4. Are there additional costs to manage more KNX group addresses or other systems?

No, there are no additional costs to manage more KNX group addresses or other systems (e.g. Modbus). Ilevia X1 is an All-In-One solution that supports multiple protocols and systems and provides countless software modules. All this is available without limitations in a single unlimited-use license.

5. Are updates included? What is your policy for Ilevia system upgrades?

All Ilevia system updates (they are not automatic) are included, therefore free of charge, for all software, protocols, systems and modules supported at the time of purchase. To use protocols, systems or software modules implemented after purchase, an upgrade to the latest available software version is required, available for a fee on request or on an annual basis, to keep the Ilevia system always up to date.

6. How do you provide the technical support and training needed?

Our team is at your disposal during working hours. You can contact us via the technical support hotline or by writing to the dedicated email address (no ticket). You can also reach us on Whatsapp and arrange dedicated appointments to resolve issues. We also provide a dedicated technical site, which collects all useful technical content on the system and allows you to learn independently before requesting our help.

7. Can KNX devices be configured using ETS via the Ilevia X1 server?

Yes, KNX devices can be configured with ETS via the Ilevia X1 server, even remotely by opening the required port on the router or using the integrated VPN.

8. Is it necessary to install the By-me Web Server to connect to the bus?

No, it is not necessary to install the By-me Web Server because the Ilevia X1 server includes a KNX node to connect directly to the bus network.

9. Can the Ilevia system be integrated by other BMS systems?

Yes, the Ilevia system can be integrated with other BMS systems via the MQTT or BacNet protocol.

10. Is the Ilevia solution a cloud-based system?

No, the Ilevia solution does not necessarily require the use of the cloud and works locally even without an internet connection.